Refunds
Refund and reschedule policy
Najjar Property Solutions LLC charges a fee for a completed XRF inspection or dust-wipe clearance of one rental unit. We do not sell renovation, remediation, or abatement, so there is nothing to “undo” after a completed inspection except the report you already received.
Completed inspections
If we completed the site work and issued the invoice or package for that unit, the fee is earned. Card payments are processed through Stripe Checkout on your private package link. A completed inspection is not refunded because you later hire a remediator, disagree with a positive finding, or decide not to file with HPD.
If we cannot complete the job
If we travel or arrive and cannot complete the inspection because there is no access, the wrong unit, unsafe conditions, or another reason that is not our refusal to work, we will reschedule once at no extra charge when you can provide access. If we still cannot complete the job, we refund any amount already collected for that unfinished inspection (minus a documented laboratory fee already incurred on a clearance job, if any).
Canceled by you before the visit
Call (347) 899-5597 or email niaplus4@gmail.com as soon as you know. If we have not yet visited the unit and have not incurred a lab charge, we refund a prepayment in full or move the date.
How to ask
Email niaplus4@gmail.com or call (347) 899-5597 with the building address, unit, and the invoice or package link. Refunds of card payments go back through Stripe to the original payment method. Cash or check refunds are arranged by the office.
What this policy does not cover
We do not take deposits for remediation work because we do not perform it. Tenant disputes, rent, or HPD violations are between the owner and the City — not a basis for a refund of a completed inspection.